Effective Date: 2025-05-24

1. Introduction & Scope

Welcome to Unique Trek! This Privacy Policy explains how we collect, use, and protect your personal information when you visit or use our website at www.uniquetrek.com.

At Unique Trek, we’re committed to protecting your privacy while helping you discover amazing travel experiences. This policy applies to all interactions you have with our website, services, and communications.

By using our website, you agree to the collection and use of information as described in this policy.

2. Information We Collect

Information You Provide Directly

When you use Unique Trek, you may choose to share:

Personal details: Name, email address, phone number, and mailing address
Travel preferences: Destination interests, travel dates, group size, and special requirements
Payment information: Credit card details, billing address (processed securely through our payment partners)
Account information: Username, password, and profile preferences
Communications: Messages you send us, reviews, and feedback

Information We Collect Automatically

When you browse our website, we automatically collect:

Technical data: IP address, browser type, device information, and operating system
Usage information: Pages visited, time spent on site, links clicked, and search queries
Location data: General geographic location based on your IP address
Cookies and tracking data: Information from cookies, web beacons, and similar technologies

3. How We Use Your Information

We use your information to:

Provide our services: Process bookings, send confirmations, and manage your travel arrangements
Personalize your experience: Show relevant destinations, offers, and recommendations based on your interests
Process payments: Handle transactions securely and prevent fraud
Communicate with you: Send booking updates, travel tips, newsletters, and respond to your inquiries
Improve our website: Analyze usage patterns to enhance functionality and user experience
Meet legal requirements: Comply with applicable laws, regulations, and legitimate business purposes
Marketing and promotions: Share travel deals and updates (you can opt out anytime)

4. Cookies & Tracking Technologies

We use different types of cookies to enhance your browsing experience:

Types of Cookies We Use

Necessary cookies: Essential for website functionality, including security and basic features
Performance cookies: Help us understand how visitors interact with our site through analytics
Functionality cookies: Remember your preferences and settings for a personalized experience
Advertising cookies: Used to show relevant travel offers and measure advertising effectiveness

Managing Your Cookie Preferences

You can control cookies through:

Browser settings: Most browsers allow you to block or delete cookies
Our cookie banner: Adjust your preferences when you first visit our site
Opt-out tools: Use third-party tools to limit tracking across websites

Please note that disabling certain cookies may affect website functionality.

5. Third-Party Sharing

We partner with trusted companies to provide you with the best travel experience:

Our Partners Include

Booking platforms: Airlines, hotels, and tour operators to process your reservations
Payment processors: Secure payment gateways to handle transactions safely
Analytics providers: Services like Google Analytics to understand website usage
Marketing partners: Advertising networks to show relevant travel offers
Customer support tools: Chat and email services to assist you better

Why We Share Information

We share data only when necessary to:

Complete your bookings and travel arrangements
Process payments securely
Provide customer support
Improve our services through analytics
Show personalized advertisements
Comply with legal obligations

We never sell your personal information to third parties for their own marketing purposes.

6. User Rights & Choices

You have important rights regarding your personal information:

Your Rights Include

Access: Request a copy of the personal data we hold about you
Correction: Update or correct inaccurate information
Deletion: Request removal of your personal data (subject to legal requirements)
Restriction: Limit how we process your information
Data portability: Receive your data in a portable format
Opt-out: Unsubscribe from marketing communications anytime

How to Exercise Your Rights

To exercise any of these rights, please:

Email us at [email protected]
Include your full name and the specific request
Provide verification of your identity when requested

We’ll respond to your request within 30 days and may need to verify your identity for security purposes.

7. Data Retention

We keep your information only as long as necessary:

Newsletter subscriptions: Until you unsubscribe or we determine the information is no longer needed
Booking records: Up to 7 years for accounting and legal purposes
Website analytics: Typically 26 months, then aggregated anonymously
Marketing data: Until you opt out or 3 years of inactivity
Account information: Until you request deletion or 5 years of inactivity

8. Security Measures

We take protecting your information seriously and use multiple layers of security:

Technical Safeguards

HTTPS encryption: All data transmitted to our website is encrypted
Secure payment processing: Payment information is handled by certified payment processors
Regular security updates: We keep our systems current with security patches
Access controls: Limited employee access to personal data on a need-to-know basis

Organizational Measures

Staff training: Regular privacy and security training for our team
Data handling procedures: Clear policies for collecting, storing, and using personal data
Incident response: Procedures to quickly address any potential security issues

While we implement strong security measures, no online system is 100% secure. We encourage you to use strong passwords and keep your account information confidential.

9. International Transfers

Unique Trek operates globally, and your information may be transferred to countries outside your residence.

When we transfer data internationally, we ensure appropriate safeguards including:

Standard Contractual Clauses: EU-approved contracts that protect your data rights
Adequacy decisions: Transfers to countries recognized by the EU as providing adequate protection
Other legal mechanisms: Additional protections as required by applicable privacy laws

Your data rights remain protected regardless of where your information is processed.

10. Children’s Privacy

Unique Trek is designed for adults planning travel experiences. We do not knowingly collect personal information from children under 16 years of age.

If you’re under 16, please have a parent or guardian help you use our website. If we discover we’ve collected information from a child under 16, we’ll delete it promptly.

Parents who believe we may have collected information from their child can contact us at [email protected].

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws.

When we make changes:

We’ll post the updated policy on this page
We’ll update the “Effective Date” at the top
For significant changes, we may notify you by email or website notice
Your continued use of our website after changes constitutes acceptance of the updated policy

We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Information

Questions about this Privacy Policy or how we handle your personal information? We’re here to help!

Email: [email protected]

We aim to respond to all privacy-related inquiries within 5 business days.

Thank you for trusting Unique Trek with your travel dreams. We’re committed to protecting your privacy while helping you create unforgettable experiences around the world.